Practice Information

Practice Policies

Important information about our practice policies to help ensure a smooth care experience.

Payment Policy

Wayfinder Functional Medicine is a cash-based practice and does not bill insurance directly.
Payment is due at the time of service for all visits.
We accept major credit cards, debit cards, and HSA/FSA cards.
Upon request, patients can receive a superbill (detailed receipt) to submit to their insurance for possible out-of-network reimbursement.
Membership fees are billed monthly and are due at the beginning of each month.

Cancellation Policy

We require at least 48 hours notice for appointment cancellations or rescheduling.
Late cancellations (less than 48 hours) may be subject to a cancellation fee.
No-shows may be charged the full visit fee.
We understand emergencies happen - please contact us as soon as possible if you need to cancel.

Messaging Policy

Messaging is available to membership patients for brief updates, clarification, and simple questions.
Messaging is not a substitute for scheduled visits.
Clinical decision-making, medication changes, treatment adjustments, and lab interpretation require a scheduled visit.
We aim to respond to messages within 1-2 business days.
Urgent or emergent issues should not be communicated via messaging - please seek appropriate emergency care.

Membership Policy

PANS/PANDAS care is provided through structured membership care.
Membership is billed monthly at the beginning of each month.
Visits included in membership are intended to be used within the membership period and do not roll over.
Patients may transition between membership tiers as their clinical needs change.
To cancel or pause membership, please provide at least 30 days notice.

Questions About Our Policies?

If you have questions about any of our policies, please don't hesitate to reach out.